Darnell is delightful and an excellent communicator! He worked with us on scheduling to make sure our event went off without a hitch. The Steadicam Aero kit that I rented was in perfect condition and practically brand new. It worked really well side by side with a Zephyr; after both were built and balanced, the Aero performed better in my opinion. I would absolutely recommend renting from Darnell and will likely be doing the same in the future. Thanks!